Shipping and Hot Weather Policy

At Red Cacao our aim is to process, pack and dispatch all orders as swiftly as possible. We dispatch daily, Monday through Thursday. However, demand can sometimes peak unexpectedly and we therefore will ship at our next convenience.

We use the Express Post service of Australia Post for most deliveries. We currently only deliver to addresses within Australia but can organise international delivery on a case by case basis.

We have also chosen not to dispatch on Fridays to avoid increasing the time your order may be in transit and exposed to extremes in temperature. For this same reason we reserve the right to hold your order in our temperature controlled facility if we have concerns about the weather causing damage to your order.

When there are no specific delivery instructions given, Australia Post will be instructed to return your order to the nearest post office or depot to collect if no one is present to receive the delivery. Please be aware that Australia Post or their representatives make the final decision in these cases and we cannot guarantee product will not be left unattended at the given delivery address. Please make sure you arrange a delivery location where someone will be available to receive your order.

In-store pickup: Pickup will be available the following day from Stirling and Mount Barker subject to opening times.  You will be required to bring a form of ID (i.e. drivers licence) so our staff can verify your identity. You will be notified when your order is ready for collection.